We like to make it as easy as possible for you to complete an order with us.
To pay on sumibu.jp you can use:- iDeal
We always send a Payment Confirmation email as soon as we have received your order payment. This may take up to 48 hours depending on the payment method used.
If you haven’t received the email after 48 hours, make sure to check your spam folder.
Should you still be unable to find it, our Customer Care team will be happy to help.
At SUMIBU we assure you that you can shop safely with us online.
Your order will always be processed through a secure server (signified by the security symbol at the bottom of your browser, as well as the "https" web address).
When paying by credit or debit card you will always be asked to enter your CVV code at checkout, for extra protection. This code can be found on either the front or back of your card.
For our mutual security, SUMIBU reserves the right to hold credit and debit card orders for verification..
We will refund your return as soon as possible and at the latest within 10 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.