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Return Process

You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. 

There are two options to return your products to us: by post/courier, or at our Friendship Store Zeedijk 60

1) Return to store

You can return your item for free, to our Friendship Store Zeedijk 60
Zeedijk 60, 1012 BA Amsterdam.
It is not possible to get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.
2) Return by post 
Fill in the Return Form and put it in the box with the items you wish to return.
Returning your order by post is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Make sure the items you want to return are properly packaged before sending everything to the following address:
SUMIBU Returns
Motorkade 9
1011 ED, Amsterdam
The Netherlands
After your return has been shipped, you will receive a receipt with a tracking code, so you can track the shipment. Please keep this receipt as it is your proof of shipment and you will need to enter the tracking code in the form below! 

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