Returns & Exchanges
We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact and have all SUMIBU tags attached.
You are welcome to return items within 30 days to Zeedijk 60. All returns in store are free. To return your online purchase in store, you will need to bring your delivery note.
Att. SUMIBU Returns
Recht Boomssloot 88
1011 ED Amsterdam
Once we have received your return, we will do our best to process it quickly.
Returns are at your own costs!
We try to minimize the environmental impact when sending our orders. The use of a return form is therefore not necessary! We can start a refund based on the details on the package.
We want to grow step by step into a sustainable company
Yes of course!
You are welcome to return items within 45 days to Zeedijk 60. All returns in store are free. To return your online purchase in store, you will need to bring your delivery note.
It is also possible to exchange your item at Zeedijk 60
Exchanges are not possible by post - we recommend returning the item and then ordering it again.
We will refund your return as soon as possible and at the latest within 10 days of receiving your return.
We always refund your money to the bank account, credit card or PayPal account that was used to place the order.