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Returns & Exchanges

We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact and have all SUMIBU tags attached.

We have extended our returns period from 30 days to 45 days to give you more time to arrange your return. 

Returns will only be accepted when items are unused, unwashed, with all original SUMIBU labels attached and in the original packaging.

We aim to refund all online orders within 14 days of you returning the items. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

- Store

You are welcome to return items within 30 days to Zeedijk 60. All returns in store are free. To return your online purchase in store, you will need to bring your delivery note.

- Post

SUMIBU
Att. SUMIBU Returns
Recht Boomssloot 88
1011 ED Amsterdam
The Netherlands

Once we have received your return, we will do our best to process it quickly.

Returns are at your own costs!

We try to minimize the environmental impact when sending our orders. The use of a return form is therefore not necessary! We can start a refund based on the details on the package.

We want to grow step by step into a sustainable company

 

Yes of course!

You are welcome to return items within 45 days to Zeedijk 60. All returns in store are free. To return your online purchase in store, you will need to bring your delivery note.

It is also possible to exchange your item at Zeedijk 60  

Exchanges are not possible by post - we recommend returning the item and then ordering it again.

We will refund your return as soon as possible and at the latest within 10 days of receiving your return.

We always refund your money to the bank account, credit card or PayPal account that was used to place the order.