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RETURNS

Returns may be made by mail or in store. Items must be returned in accordance with the Online Return Policy requirements within 14 days from the date of delivery to the SUMBIU return address listed on the return shipping label or to our Friendship Store Zeedijk 60.

Please follow the return instructions below:

Return by mail:

  1. Pack the item(s) you wish to return in the original packaging. 
  2. Print and include the invoice received in your shipping confirmation email.
  3. Note the item(s) you are returning along with the reason for return.
  4. Attach the enclosed prepaid shipping label to the package and drop it off at a FedEx location. All returns are shipped via FedEx Ground. Shipping costs are complimentary. If for any reason you are unable to locate the prepaid label, please Contact Us. Your FedEx tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return. 
  5. Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.