F.A.Q.

FREQUENTLY ASKED QUESTIONS

BY USING SUMIBU.JP YOU AGREE TO THE TERMS OF USE. WE MAY CHANGE OR UPDATE THESE TERMS SO PLEASE CHECK THIS PAGE REGULARLY. WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON OUR WEBSITE IS ACCURATE, COMPLETE, OR CURRENT. THIS INCLUDES PRICING & AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.

I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE? 

YOU HAVE 14 DAYS TO RETURN THE ITEM AFTER PURCHASE DATE. ONLY IF UNOPENED AND UNWORN. SHIPPING & RETURN COSTS ALWAYS FOR THE BUYER!

HOW DO I KNOW THAT THE SIZE I ORDERED IS THE RIGHT SIZE FOR ME?

PLEASE REFER TO OUR SIZE CHART. THERE ARE NO EXCHANGES ALLOWED SO PLEASE MAKE SURE THAT YOU REFER TO THE SIZE CHART PRIOR TO SELECTING ITEMS FOR PURCHASE. 

WHEN WILL I RECEIVE MY ORDER?

PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR ORDER PROCESSING & UP TO AN ADDITIONAL 7 BUSINESS DAYS FOR DOMESTIC ORDERS OR 14 BUSINESS DAYS FOR INTERNATIONAL ORDERS. PLEASE NOTE, WE DO NOT SHIP OUT ON SATURDAYS OR SUNDAYS. IF YOUR ORDER HAS NOT ARRIVED WITHIN THE AFOREMENTIONED GUIDELINES, PLEASE CONTACT US AT SUPPORT@SUMIBU.JP AND WE WILL DO OUR BEST TO TRACK YOUR ORDER FOR YOU.

DOES SUMIBU SHIP TO MY COUNTRY?

YES! WE SHIP INTERNATIONALLY. PLEASE NOTE INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.