F.A.Q.

FREQUENTLY ASKED QUESTIONS

By using sumibu.jp you agree to the terms of use.

We may change or update these terms so please check this page regularly.

We do not represent or warrant that information on our website is accurate, complete or current. This includes pricing & availability. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

 

I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE? 

You have 14 days to return the item after purchase date. Only if unopened and unworn. Shipping & Return costs are always for the buyer!

 

HOW DO I KNOW THAT THE SIZE I ORDERED IS THE RIGHT SIZE FOR ME?

Please refer to our size chart. There are no exchanges allowed so please make sure that you refer to the size chart prior to selecting items for purchase.

 

WHEN WILL I RECEIVE MY ORDER?

Please allow 3 to 5 business days for order processing & up to an additional 7 business days for domestic orders. Please note, we do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us at support@sumibu.jp and we will do our best to track your order for you!

 

DOES SUMIBU SHIP TO MY COUNTRY?

Yes! We ship internationally. Please note international customers are responsible for any customs fee’s incurred during international shipping.

 

SHIPPING

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Orders will be shipped within 7 days. We maintain the normal delivery time of 2 to 5 days.
We also ship internationally.