FREQUENTLY ASKED QUESTIONS
We may change or update these terms so please check this page regularly.
We do not represent or warrant that information on our website is accurate, complete or current. This includes pricing & availability. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
I changed my mind, can I get a refund or make an exchange?
Orders may be returned within 30 days and we will issue a refund. Please fill in the return form which you received with your order and send it back with your return. All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original tags still attached.
- Shipping back to our warehouse is at the customers’ own cost.
- It is possible to exchange and return items at our store.
- Exchanges are not possible per post - we recommend returning the item and then ordering it again.
- Refunds are credited to your account within 14 business days
HOW DO I KNOW THAT THE SIZE I ORDERED IS THE RIGHT SIZE FOR ME?
Before you purchase an item please make sure you reference our size chart. This will make things a lot easier.
WHEN WILL I RECEIVE MY ORDER?
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. We are working towards having your order processed within 5 working days.
Please be aware of a longer delivery time during the holidays and sale periods.
DOES SUMIBU SHIP TO MY COUNTRY?
Yes! We ship internationally. Please note international customers are responsible for any customs fee’s incurred during international shipping.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.