Shipping & Returns

SHIPPING

WHEN WILL I RECEIVE MY ORDER?

PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR ORDER PROCESSING & UP TO AN ADDITIONAL 7 BUSINESS DAYS FOR DOMESTIC ORDERS OR 14 BUSINESS DAYS FOR INTERNATIONAL ORDERS. PLEASE NOTE, WE DO NOT SHIP OUT ON SATURDAYS OR SUNDAYS. IF YOUR ORDER HAS NOT ARRIVED WITHIN THE AFOREMENTIONED GUIDELINES, PLEASE CONTACT US AT SUMIBUCLOTHING@GMAIL.COM AND WE WILL DO OUR BEST TO TRACK YOUR ORDER FOR YOU.

DOES CARROTS BY SUMIBU SHIP TO MY COUNTRY?

YES! WE SHIP INTERNATIONALLY. PLEASE NOTE INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.

RETURNS

IF SOMETHING WENT WRONG OR YOU WANT TO RETURN YOUR ORDER PLEASE FOLLOW THE STEPS BELOW:

1. DOWNLOAD THE RETURN FORM HERE AND FILL IN THE FORM WITH YOUR NAME, ORDER NUMBER, AND YOUR WISHES.

IF YOU RETURN YOUR ORDER WITHOUT A RETURN FORM WE CANNOT HELP YOU!

2. DOWNLOAD YOUR RETURN LABEL. YOU CAN FIND THIS IN THE EMAIL YOU RECEIVED WITH YOUR TRACKING NUMBER. WITH THIS LABEL YOU CAN RETURN YOUR ORDER ON OUR COSTS. IF YOU CAN'T FIND IT ANYMORE, CONTACT US VIA SUMIBUCLOTHING@GMAIL.COM. 

3. RETURN YOUR ORDER