We’re sorry that the item that you purchased is damaged. You can contact us via WhatsApp or mail and we'll provide you with a solution as soon as possible.

Please do not send damaged items back to us without contacting us first, as you will be receiving a free shipping return label from us.

All items come with a care label.

We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via WhatsApp or mail.

Some items come with a special washing instruction, which can be found on the product page.

We always refund your money to the bank account, credit card or PayPal account that was used to place the order.