We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 30 days, orders may be returned and we will issue a refund. To send the item back please fill in the return form you received with your order and send it back to the relevant address.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original tags still attached.
- For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless faulty.
- Shipping back to our warehouse is at the customers’ own cost.
- Save your tracking code link as proof of shipping
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by mail to our warehouse or it can be returned to one of our physical stores. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Returning your order at the Z60 Friendship Store
Yes, you can return your order at the Z60 Friendship Store. You can return your order within 30 days and we will issue a refund.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 30 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.
Late or Missing Refunds
In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email email@example.com
Standard Refund Method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of SUMIBU and will be judged in a reasonable way. If you have received an item which is faulty, or the incorrect item in your delivery. We will help you rectifying this as soon as possible. Please email to firstname.lastname@example.org with the image of the item showing the fault, a description of it and your order details.
Damaged goods during shipment
Make sure you check your item(s) once you receive your package. Shipping is done immediately you order any item at SUMIBU. Any harm from delivery must be accounted for to us within 30 days of receipt of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please email to email@example.com immediately. Include an image and description of the damaged goods. This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged goods and you can make the order again.