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This page states the terms and conditions under which you use sumibu.jp website. When you place an order with us at our web shop sumibu.jp, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, we will advise you of this via email. We will notify by email immediately of any cancellation. 
 
AVAILABILITY 

We will ensure that the web shop does not have any problems and that the goods displayed are available. However, it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock, we will notify you as soon as we can. In the event that an item was not available after your purchase, a refund or another item from the shop of the same worth will be granted.
 
PRIVACY

All the information you provide to SUMIBU is strictly private and confidential. We do not disclose buyers' information to third parties.
 
RETURN POLICY

Orders may be returned within 30 days and we will issue a refund. 
  • All products must be returned within 30 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original SUMIBU tags still attached.
  • Shipping back to our warehouse is at the customers’ own cost.

It is possible to exchange and return items at our store. Exchanges are not possible per post - we recommend returning the item and then ordering it again.

- Refunds are credited to your account within 14 business days


FAULTY ITEMS

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure.
 
SHIPPING

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Orders will be shipped within 7 days. We maintain the normal delivery time of 2 to 5 days.
We also ship internationally.